Legal · Cancellation

# Cancellation & Refund Policy

How HUEWINE handles cancellations and refunds for cloud ERP subscriptions and professional services — in plain language, before the legal text.

Last modified: 22 May 2026

## Refund eligibility at a glance

The quick version — details are in the full policy below.

Refundable

### During trial / demo

Cancel any time within an agreed trial window with no further obligation.

Discretionary

### Service outages

Pro-rated refunds possible in case of extended HUEWINE-caused outages or as per your SLA.

Refundable

### Undelivered milestones

Pre-paid implementation milestones not yet delivered are refundable, less reasonable costs.

Not refundable

### Used subscription periods

Subscription fees for partially-used periods are generally non-refundable.

## The full policy

Seven sections covering every scenario.

01

### Trial & Demo

HUEWINE offers a free demo and a paid pilot/trial period for many ERP modules. During any agreed trial window, you may cancel at any time without further obligation.

02

### Subscription Cancellation

You may cancel your HUEWINE ERP subscription at the end of your current billing term by notifying us in writing at least 30 days before renewal. Cancellations within an active term remain billable for the remainder of that term unless otherwise agreed in your contract.

03

### Refunds for Subscriptions

Subscription fees are generally non-refundable for partially-used periods. Pro-rated refunds may be granted at HUEWINE's sole discretion in cases of extended service outages caused by HUEWINE or other circumstances explicitly defined in your service agreement.

04

### Refunds for Implementation & Consulting

Refunds for implementation, training and consulting engagements are governed by the cancellation clauses in the relevant statement of work (SOW). In general:

- Paid milestones already delivered are non-refundable.
- Pre-paid milestones not yet delivered are refundable, less reasonable costs already incurred.

06

### Data Export on Cancellation

On cancellation, HUEWINE will provide a structured export of your data (accounting ledger, employee records, inventory, etc.) on request, within 30 days of termination. After that period, your tenant is decommissioned and data is securely deleted as per our data-retention schedule.

07

### Contact

For any questions about this policy or to initiate a cancellation, reach our customer team at support@huewine.com — full details below.

## How to request a refund or cancellation

Section 05 — pulled out because it's the action you actually want to take.

### Three steps. One email. Three-business-day reply.

To cancel a subscription or request a refund, email support@huewine.com with the details below. Our customer team will respond within 3 business days with confirmation and next steps.

1

#### Your company name & HUEWINE customer ID

So we can find your account quickly without back-and-forth.

2

#### The service or invoice number

Specify the subscription, module or invoice you are referring to.

3

#### Reason (optional)

Sharing the reason is optional but appreciated — it helps us improve.

Response SLA: 3 business days

### Need to cancel or request a refund?

Email
support@huewine.com
Phone
+91 4651-292792 · +91 9042905358
Address
HUEWINE, Kanavoor, Karungal, Kanniyakumari, Tamil Nadu 629178, India

## Related policies

Other legal documents you may want to read.

Terms & Conditions

Rules of using HUEWINE

Privacy Policy

How we handle your data

Service Activation

How delivery works

Contact Us

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